Customer Satisfaction Survey

Plant Name*
First Name*
Last Name*
Company Name*
Country
Your Phone*
Your Email*
1. How satisfied are you with the overall performance of this supplier?*
0 - Not applicable 1 - Extremely Dissatisfied 2 - Very Dissatisfied 3 - Dissatisfied 4 - Neutral 5 - Satisfied 6 - Very Satisfied 7 - Extremely Satisfied
2. How satisfied are you with this supplier's ability to identify and execute continuous improvement opportunities?*
0 - Not Applicable 1 - Extremely Dissatisfied 2 - Very Dissatisfied 3 - Dissatisfied 4 - Neutral 5 - Satisfied 6 - Very Satisfied 7 - Extremely Satisfied
3. How satisfied are you with the quality of products and services supplied to your organization by this supplier?*
0 - Not Applicable 1 - Extremely Dissatisfied 2 - Very Dissatisfied 3 - Dissatisfied 4 - Neutral 5 - Satisfied 6 - Very Satisfied 7 - Extremely Satisfied
4. How satisfied are you with the delivery of products and services supplied to your organization by this supplier?*
0 - Not Applicable 1 - Extremely Dissatisfied 2 - Very Dissatisfied 3 - Dissatisfied 4 - Neutral 5 - Satisfied 6 - Very Satisfied 7 - Extremely Satisfied
5. How satisfied are you with the ease of doing business with this supplier?*
0 - Not Applicable 1 - Extremely Dissatisfied 2 - Very Dissatisfied 3 - Dissatisfied 4 - Neutral 5 - Satisfied 6 - Very Satisfied 7 - Extremely Satisfied
6. How satisfied are you with the customer support that you receive from this supplier?*
0 - Not Applicable 1 - Extremely Dissatisfied 2 - Very Dissatisfied 3 - Dissatisfied 4 - Neutral 5 - Satisfied 6 - Very Satisfied 7 - Extremely Satisfied
7. How do you rate the responsiveness of this supplier?*
0 - Not Applicable 1 - Extremely Dissatisfied 2 - Very Dissatisfied 3 - Dissatisfied 4 - Neutral 5 - Satisfied 6 - Very Satisfied 7 - Extremely Satisfied
8. How satisfied are you with the ability of this supplier to meet changing requirements as the occur?*
0 - Not Applicable 1 - Extremely Dissatisfied 2 - Very Dissatisfied 3 - Dissatisfied 4 - Neutral 5 - Satisfied 6 - Very Satisfied 7 - Extremely Satisfied
Please provide comments for any question that you have scored less than 5.
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